Customer Service Liaison (CSL)
Does working directly with customers energize you? Do you enjoy working with technology and data? Do you like to optimize process and provide exceptional service? Can you work well independently and communicate effectively with internal team members to keep them informed and leverage supporting resources as needed? We're looking for someone who likes to be in the game, own the challenges and keep things running like clockwork. The CSL plays an essential role in daily operations. The CSL must support customers through implementation, keep tabs on all aspects of our monitoring service and establish a strong rapport with each customer to facilitate consistent communication. The CSL needs to work efficiently and accurately while maintaining a positive and enthusiastic attitude. Fluency in English, computer skills (including MS Office), and experience with web and smartphone based applications required. If you've got those skills together with demonstrated experience providing excellent customer service, we'd like to hear from you.